1. Buy From "By Falengreen"
There is not entered into a binding purchase agreement with By Falengreen until you have received an order confirmation from By Falengreen.
All prices are incl. VAT and in DKK unless otherwise stated.
Prices are only valid in Denmark, excl. Faroe Islands and Greenland.
- Currency Changes
- Force majeure
- Delivery Failures
- Tax Changes
- Sold products and misprints
3. General sales
The indicated price at time of booking, the applicable booking price.
Subject to availability, items backordered and delayed delivery of By Falengreen suppliers and wholesalers. In cases involving this issue, give the customer as soon as possible notified via mail or. telephone.
If you wish to cancel or cancel an already issued order, it is basically done by sending an email marked “Cancellation”. Here the order date and order number stated. Have you received an order confirmation. e-mail may be returned to firstname.lastname@example.org reading “Cancellation” inserted in the topic text. Cancellation must be made before noon. 10.00 in By Falengreen within next business day after the order is made.
The possible methods of payment at By Falengreen are:
- Visa / Dankort
7. Use of warranty
Complaints regarding defects must be communicated By Falengreen within a reasonable time after receipt of goods. For goods that have been damaged during transport, it should be note on the waybill and to contact customer service by next business day.
The customer is urged in the strongest terms to declare about product failure or defect in the complaint, because failure could mean an extension of the remediation process due to troubleshooting. Goods returned after the claim or sent without postage, refused by By Falengreen.
8. Returneed products that does not contain errors
By returning the defective or wrong products to By Falengreen where failure or malfunction, defined and specified by the customer is not found, the item will be returned to the customer including a test fee.
Goods should be returned with a copy of the invoice where purchased, for the advertised product is clear, since otherwise the item will be shelved pending invoice copy and possible error message on the product.
All products returned to By Falengreen must be securely wrapped. By Falengreen recommend that the product is returned via the Post Denmark and that the goods sent by parcel post. In this way it is possible to track the package in Post Danmark system and waives any doubt as to whether the goods have been delivered to By Falengreen. Additional customer has the option of being able to advertise for the package if no delivery has taken place.
10. If in doubt
If there arise doubts By Falengreen recommends that you shall contact our customer service department at By Falengreen email@example.com or phone +4520825302
11. Special rules for traders
The same sales conditions as for consumers, with the following modification.
- There is no right of withdrawal for traders.
- There are 1 year warranty from the original invoice date. Replacement or repair does not mean that running a new 1 year warranty period.